Diablo Immortal has spent the last stretch trying to keep players interested with events, rewards, and shiny little retention hooks. So there is something almost darkly funny about one of the game’s freshest complaints being this: some players say the in-game shop still doesn’t work at all, and for a few of them, it apparently has not worked for weeks. In a live-service game built to sell convenience, cosmetics, and battle pass upgrades, that is not just a bug. That is the cash register coughing blood.
The strongest thread right now is Blizzard’s official bug report post titled “The in-game Shop hasn’t worked for over a month, cannot purchase anything.” The original poster says the shop on their main account gets stuck on “Loading…” and then throws Error Code: 0 after around 45 seconds, while a second account on the same machine, same network, and same client loads the shop normally. A Blizzard forum MVP reply in that thread says it is a known issue, which is the kind of sentence that sounds reassuring right up until you notice players were still replying weeks later saying it remained broken for them.
And that is where the story gets uglier. A separate technical support thread, “Cannot access in game store,” goes back to February 10 and shows multiple players reporting the same basic failure: the store will not open, daily boons cannot be collected, battle pass purchases are blocked, and in one April 9 reply a player even says they could not retrieve rewards or outfits they had already paid for. That does not automatically prove every report shares the exact same backend cause. It does show this problem is not some one-day shop wobble that quietly fixed itself.
That timing also makes Blizzard look a little silly. Diabloz just covered how Diablo Immortal’s New Refined Battle Pass Push Looks Smart, and The Hells Quake Is Blizzard’s Little “Don’t Drift Away” Bonus, while Diablo Immortal’s Winds of Fortune Is Back on April 9, and Yes, This Is the Week to Farm Like a Maniac framed the current update cycle as Blizzard trying to keep players engaged with cleaner reward incentives. That is all well and good. But if part of the audience cannot reliably open the in-game shop at all, then the game’s monetization layer starts looking less like a polished machine and more like a haunted vending machine in Westmarch.
Blizzard has not posted a visible full fix in the source threads checked here. So the careful version is still this: these are active player reports, not proof the entire shop is down for everyone. But when a “known issue” hangs around long enough for players to start joking that Blizzard apparently does not want their money, that stops being a tiny support annoyance. It becomes one of those bugs that makes the whole game feel a little less under control than it should.


























