Click claim. Watch it disappear. Receive absolutely nothing. Great system.
Diablo Immortal has a fresh monetization mess on its hands, and this one is about as subtle as a brick through a cathedral window. Across several new Blizzard forum reports, players say they are buying bundles through Battle.net, getting the in-game prompt to claim them, clicking the button, and then watching the purchase vanish without the items ever reaching inventory. That is not a pricing complaint or another argument about value. That is the digital version of paying for a bag of loot and having the cashier eat it in front of you.
The reports are lining up a little too neatly
What makes this story stronger than one angry spender post is how consistent the complaints look. In one bug report about Battle.net purchases not redeeming, a player says they bought bundles, hit claim, and got none of the items. In another thread, a Rift Delver’s Hoard purchase reportedly disappeared the same way. A third report says a Wayfarer’s Crate purchased three days earlier never showed up in inventory or even in the in-game log after being claimed. Different bundles, same magic trick: now you see it, now Blizzard support has a ticket.
This is not stuck on one device type either
That is the ugly part. Blizzard’s current Diablo Immortal bug-report board shows multiple active purchase-delivery threads across both iOS and Android, including “Purchases from battle.net is not delivered in a game!”, “Bundle purchase was not delivered!”, and “Battle store items weren’t added to my inventory.” So this does not look like one cursed phone having a bad week. It looks like a wider claim-and-delivery problem that players are running into across more than one platform.
Players say support knows, but the items still are not there
Several of the follow-up replies are saying basically the same thing: support is aware, but affected players are being told to wait for a developer-side fix and watch the forums or patch notes. That is not a great answer when the missing goods are tied to real-money purchases, with one player claiming they are out around $500 in bundles and another saying their $199.99 purchase simply evaporated after the claim click.
If Diablo Immortal’s shop loading bug already made the store feel shaky, and the recent server-list login issue made access feel unreliable, this one hits even harder: players are now questioning whether paid items will actually arrive at all. That is the kind of live-service headline no game wants.
