Diablo Immortal Patch 4.3 brought in The Taking, a new story chapter, PvP updates, Rocky Waste, new Legendary Gems, and a long list of feature changes. But while the official spotlight is all about content, Blizzard’s current support and bug-report forums suggest some players are still dealing with a more frustrating side of the update: missing gems and shop-loading problems that have not gone away yet.
The reason this is worth a fresh follow-up is simple. This is no longer just a “post-patch hiccup” angle from launch day. Blizzard’s Diablo Immortal forum listings on March 22, 2026 are still showing active threads like “Lost at least 4 legendary gems after patch,” “Shop tab won't load,” and “Shop still will not load please help.” That makes this feel less like one isolated complaint and more like a continuing support-cluster story.
What players are reporting right now
The current Android-tagged Blizzard forum page is a pretty blunt snapshot of the problem. On the same March 22 listing, it shows “Lost at least 4 legendary gems after patch” under Technical Support, “Shop tab won’t load” under Bug Report, and “Shop still will not load please help” with activity from March 21. It also shows another related gem complaint, “Gem disappeared after gem power transfer,” which suggests the gem side of the problem is not limited to one exact scenario.
That does not prove all of these reports share one cause. It also does not prove every affected player is experiencing the same issue in the same way. But it does support one careful conclusion: fresh, current Blizzard forum traffic is still surfacing gem-loss and shop-access complaints after Patch 4.3 went live.
Why this matters more than a normal support thread
Some support stories stay small because the underlying issue feels minor. Gem complaints usually do not.
Legendary Gems are one of Diablo Immortal’s most important progression layers, and Patch 4.3 itself added new Legendary Gems like Leviathan Tomb, reinforcing how central gem systems remain to the game’s current design. That means a player report about gems vanishing after the patch naturally lands harder than something like a misaligned tooltip or a cosmetic glitch.
The shop complaints matter for a different reason. Even players who are not actively trying to buy something tend to read a broken or non-loading shop tab as a sign that the client is unstable in visible, user-facing ways. When those complaints sit next to gem-loss reports on the same current support pages, the overall picture starts to look rougher than “one unlucky bug post.” This is an inference based on the forum pattern and the types of systems involved.
Patch 4.3 is clearly live, but so are the complaints
Blizzard’s official Patch 4.3 article confirms the update is now live and frames it as a major 2026 content step, centered on The Taking, the Rocky Waste, PvP refreshes like Siege of Corvus and Challenge of Equals, new Legendary Gems, and multiple events and quality-of-life updates.
That is what makes the support angle more interesting, not less. On paper, Patch 4.3 is a big content push. In practice, at least some current forum users seem more focused on whether their gems are still there and whether the shop loads at all. That disconnect is often what defines a rough patch rollout: the official headline says “look at all this new stuff,” while parts of the player base are stuck asking why core interfaces and progression items feel unreliable. This is an inference based on the official patch scope versus the current support listings.
This still looks like a support-cluster story, not a confirmed universal failure
It is important to keep the framing clean.
The evidence here supports multiple fresh player reports on Blizzard’s own forums. It does not support saying Blizzard has confirmed a universal gem-loss issue across all players, nor that every shop-loading problem is tied to one single verified root cause. The right read is narrower: the complaints are still visible and current after Patch 4.3, and they span both gem-related progression concerns and storefront access.
That is still enough for a useful article, especially because readers care about whether the issue is still active. In this case, the answer appears to be yes: these threads are still sitting in Blizzard’s March 22 forum listings, which is a stronger signal than a one-day flare-up that vanished immediately.
Why this is worth a late-night follow-up
This kind of follow-up works because it answers a practical question players often have after a patch story: did those issues fade out, or are they still happening?
Based on Blizzard’s current support pages, at least some of the gem and shop complaints are still there right now. That makes the angle timely and useful without overstating what Blizzard has or has not formally acknowledged.
If Blizzard resolves these quickly, they may end up as short-lived Patch 4.3 footnotes. If not, they risk becoming part of the update’s reputation, especially because gems and shop access are exactly the kind of high-visibility systems players notice immediately when something feels off.
