Diablo Immortal has a new kind of problem on its hands, and it is not the fun sort where a boss drops too much loot by accident. Over the past week, multiple players have reported that the game successfully logs them into Battle.net, shows the usual “tap to play” prompt, and then simply refuses to display a server name, which means they cannot get to character select at all. The reports showed up first in late March and were still active on April 5.
What players are actually seeing
The most common version of the issue is brutally simple: the login works, but the server list does not. Players in Blizzard’s Diablo Immortal forums describe restarting the game, repairing the client, uninstalling and reinstalling, and still getting stuck on a blank server section. One player said the issue had dragged on for more than 10 hours at one point, while others said they had lost several days of playtime.
It started looking like an iOS problem
The early reports were heavily tied to iPhone and iPad users. Blizzard’s Technical Support and Bug Report sections both show active iOS-tagged threads for the same issue, and affected players listed devices including iPad Pro, iPhone 15, and iPhone 14 Pro Max. The game versions reported in those threads center on the 4.3.0 branch that followed Diablo Immortal’s recent The Taking update.
The weird workaround makes this even stranger
The most interesting detail is that several players say they can sometimes get in over cellular or by using a hotspot, but not over home Wi-Fi. One player said they could log in on LTE and then switch back to Wi-Fi after getting into the game. Another thread participant suggested the issue might involve how the client reaches game servers after authentication, although that part remains community speculation rather than an official explanation.
Blizzard has at least acknowledged the problem
This is the part that matters. In the forum thread, Blizzard community manager Kalviery asked affected players to provide device, OS version, game version, location, and internet provider details so the Immortal team could investigate. Players in the same discussion also shared a support response saying the issue is known and under investigation, though Blizzard has not posted a public fix yet.
Right now, this is a login problem with real collateral damage
That is what makes it worth watching. A bad balance patch annoys people. A login bug keeps them out of events, battle pass progress, clan activity, and the rest of the daily treadmill Diablo Immortal is built around. When a live-service game cannot reliably get players from login to character select, that is not background noise. That is the game failing at the front door.
