There are also few things less satisfying than watching the gems required for that upgrade disappear without producing anything.
Players are now reporting two separate cases where valuable Normal Gems apparently vanished during completely ordinary inventory actions.
One involved salvaging a Set item.
The other involved using Quick Craft at the Jeweler.
Blizzard has not confirmed that the two incidents share the same cause, or even that they are manifestations of the same bug.
But if you are sitting on high-rank Normal Gems, this may be a good week to click things slightly more carefully than usual.
A Rank 8 Topaz Disappeared After Salvaging a Set Item
The first report appeared on August 16.
A player had just reached Paragon 1600 and was replacing some Inferno XIII Set equipment.
They salvaged a Restitution glove at the Blacksmith and converted it into a Wisp.
Afterward, one of the Rank 8 Topaz gems associated with their equipment was gone.
The player says they checked their inventory, stash and other equipped items and could not find it anywhere.
That is a particularly painful disappearance because high-rank Normal Gems represent a considerable amount of accumulated lower-rank gems.
The player was also close to having enough resources for another Rank 9 Topaz.
Instead, one of the Rank 8 building blocks apparently entered the Void.
Possibly the most expensive inventory tab in Sanctuary.
Then 81 Aquamarines Disappeared During Quick Craft
A day later, another player added a completely different Normal Gem problem.
They attempted to use Quick Craft at the Jeweler to turn 81 Rank 1 Aquamarines into a Rank 5 Aquamarine.
According to the report, all 81 gems disappeared from the inventory.
No Rank 5 Aquamarine appeared in their place.
The player later created a dedicated bug report and provided their device information, character UID and exact number of missing gems.
They also noted that at least some of the Aquamarines had effectively been acquired using paid services, making the loss considerably more than an inconvenience.
The Player Thinks Mixed Bound and Unbound Gems May Matter
The Quick Craft report became more interesting after other forum users tried to understand the sequence.
The affected player says they had previously crafted Rank 3 and Rank 4 gems without any problems.
The failure happened specifically while attempting Rank 5.
They later suggested a possible reproduction method:
- Have exactly 81 Rank 1 gems.
- Use a mixture of bound and unbound gems.
- Select Rank 5 at the Jeweler.
- Use Quick Craft.
According to the player, that is the situation developers should test.
Blizzard has not confirmed that this sequence reproduces the problem, so players should treat it as community troubleshooting rather than an established technical explanation.
These May Be Two Completely Different Bugs
It would be tempting to declare that Diablo Immortal has one giant Normal Gem deletion bug.
We do not have enough evidence for that.
The Topaz disappeared after Set-item salvage.
The Aquamarines disappeared during crafting.
Those are entirely different systems.
The only obvious connection is the end result:
Player had gems.
Player performed a normal game action.
Player no longer had gems.
That is enough reason to pay attention, but not enough to claim a shared technical cause.
Normal Gems Have Disappeared Before
There is some uncomfortable history here.
In May 2025, another Diablo Immortal player reported losing a Rank 7 Citrine while switching equipment and Armory loadouts.
The same player said they had previously lost two Rank 7 Sapphires and managed to recover those through an older saved Armory configuration.
They suspected another gem may have disappeared when a Set item was salvaged and the socketed gem failed to return correctly.
That older thread also linked to previous reports involving Normal Gems disappearing during Armory and gear-switching sequences.
Again, there is no evidence that the 2025 cases and this week's incidents have the same underlying cause.
But Normal Gems apparently finding creative exits from the inventory is not an entirely new complaint.
That Matters Because Normal Gems Are Painfully Expensive to Replace
Normal Gems are not decorative pocket gravel.
High-rank gems represent enormous quantities of lower-rank gems accumulated through regular play, events, the Marketplace and other sources.
Players have repeatedly complained that Normal Gem progression is one of Diablo Immortal's harder long-term systems to catch up on, particularly for newer accounts.
That is why losing a Rank 8 gem feels considerably worse than accidentally salvaging another random Legendary shoulder.
One can be replaced after some farming.
The other represents a small geological era.
Diablo Immortal Has Had a Rough August for Expensive Items
The Normal Gem reports arrive during an awkward run of inventory and premium-system problems.
We just covered another player who says 6,000 Eternal Orbs were spent on an unusable Celestial Serpents cosmetic upgrade.
That followed the earlier 4,500-Orb Fanal of Hope purchase that Blizzard is investigating.
Another player says the Temptation's End dye system still would not change colors after a 10,960-Orb setup.
And underneath all of this, players are still adapting to the Inferno XIV Loyalty Point conversion and new Essence progression cycle.
None of those problems necessarily share a cause.
But August has been an unusually educational month for the importance of checking what happened after pressing Confirm.
For Now, Manual Crafting May Be the Safer Option
There is no confirmed Blizzard workaround for either new Normal Gem report.
Still, players concerned about losing expensive gems may want to take a few temporary precautions until the situation becomes clearer.
If you are salvaging Set equipment containing valuable Normal Gems, verify where those gems are before and after the salvage.
If you are combining a large pile of Rank 1 gems, particularly a mixture of bound and unbound gems, manually ranking them in smaller steps may be worth considering instead of immediately using Quick Craft to Rank 5.
And screenshots of your inventory before performing expensive operations are rarely a terrible idea when reporting a potential item-loss bug.
That advice is precautionary.
It is not confirmation that either process is universally unsafe.
Gems Should Become Bigger Gems, Not No Gems
Diablo Immortal is built around upgrading things.
Equipment becomes better equipment.
Essences become builds.
Small gems become larger gems.
That last progression step becomes considerably less attractive when 81 Aquamarines apparently become air.
For now, we have two current reports involving two different systems and some older history suggesting Normal Gem disappearances have happened before.
What we do not yet have is a Blizzard explanation.
Until then, perhaps treat that Quick Craft button with the respect normally reserved for a suspicious Horadric Cube.
Sources
Diablo Immortal Forums: Normal Gems Disappeared After Salvaging Set Item
Diablo Immortal Forums: Aquamarine Disappeared After Quick Craft at Jeweler
Diablo Immortal Forums: Normal Gem Gone
