And this time the number is even larger.
A player says they spent 6,000 Eternal Orbs on an upgraded Celestial Serpents cosmetic after the option appeared in-game.
After completing the purchase, they say they received no cosmetic or anything else they could actually use.
The report was filed on August 19 and directly references the recent case where another Diablo Immortal player spent 4,500 Eternal Orbs on a Fanal of Hope enhancement that required a base cosmetic they did not own.
One case can be an unfortunate edge case.
Two expensive cosmetic reports within days of each other start making the purchase logic considerably more interesting.
The Player Spent 6,000 Orbs on Celestial Serpents
The new report is remarkably short and direct.
The player says Diablo Immortal showed them the option to purchase the Celestial Serpents upgraded cosmetic for 6,000 Eternal Orbs.
They bought it.
Then nothing useful appeared.
The player is using an iPad and filed the issue under Diablo Immortal's iOS Bug Report section.
At the time of writing, Blizzard has not publicly responded to this specific 6,000-Orb report.
Celestial Serpents Has a Separate Upgrade System
The important context comes from Blizzard's original Celestial Serpents announcement.
The cosmetic debuted through the Lunar New Year Phantom Market in January 2025 and included an optional upgrade system called Tempering & Refining.
Tempering changes the appearance of the gilded serpents and alters the color of Primary Attacks.
Polishing adds a special finisher animation when killing Elites or bosses.
But Blizzard's wording contains a particularly important condition:
The Celestial Serpents cosmetic must already be unlocked before players can spend Eternal Orbs to Temper and Polish it.
That makes the new report difficult to dismiss as someone simply misunderstanding what an upgrade does.
If a player does not meet the requirement, the more important question becomes why the 6,000-Orb purchase option appeared at all.
We Don’t Yet Know Whether the Player Owns the Base Cosmetic
There is an important difference between this report and the earlier Fanal of Hope case.
The new player has not yet explained whether they already own the Celestial Serpents base cosmetic, a portal or another component from the original set.
So we cannot say the exact same bug has happened again.
The failure could involve account ownership detection.
It could involve delivery of the upgraded cosmetic.
It could involve another problem entirely.
Right now, all we know is that the game accepted 6,000 Eternal Orbs and the player says nothing usable arrived.
That is enough to warrant investigation.
Not enough to diagnose the patient.
The Player Links Directly to the 4,500-Orb Case
What makes the timing particularly awkward is that the new player explicitly connects their experience with the 4,500-Orb Fanal of Hope case we covered last week.
In that earlier report, a player purchased a cosmetic enhancement believing they were buying usable cosmetic content.
They later discovered that the purchase only modified the Fanal of Hope base armor cosmetic.
They did not own that armor.
Worse, the base cosmetic was no longer obtainable.
The player therefore had 4,500 Orbs tied up in an upgrade for something they could not currently acquire.
Blizzard Is Already Investigating the Earlier Case
The previous story eventually reached Blizzard's development team.
A Blizzard representative responded publicly on August 12 and said the team was investigating the bug and would communicate what steps it planned to take.
That was significant because Customer Support had previously told the player it could not reverse the purchase, refund the Orbs or provide another form of compensation.
The new 6,000-Orb reporter had actually already appeared in that older thread on August 18, saying they had encountered the same general type of problem and had not heard back regarding their support ticket.
Less than a day later, they created a dedicated Celestial Serpents bug report.
This Makes Purchase Validation More Important
We still do not know whether both cases have the same technical cause.
But they raise the same basic design question.
Should Diablo Immortal allow an account to purchase an expensive cosmetic enhancement unless the game has verified that the enhancement will actually be usable?
The cleanest version of the system would be boring.
Own the base cosmetic?
Purchase button available.
Do not own it?
Purchase button disabled.
That would eliminate a considerable amount of customer-support archaeology.
Premium Cosmetic Systems Are Becoming More Complicated
The issue is particularly relevant because Diablo Immortal has recently been expanding cosmetic customization aggressively.
We recently covered the new Temptation's End dye customization system, which costs 4,500 Orbs just to unlock.
Then another player reported that their full Temptation's End dye setup still refused to change colors after they had spent 10,960 Orbs.
Now we have Celestial Serpents and another 6,000-Orb purchase dispute.
None of those reports proves that Diablo Immortal's entire cosmetic system is broken.
But the more layers Blizzard adds to premium cosmetics, the more important it becomes that ownership requirements, upgrade dependencies and purchase results are absolutely clear.
6,000 Orbs Should Probably Produce Something
There is no Blizzard response on the new Celestial Serpents report yet.
There is also not enough information to say the player definitely encountered the same ownership bug as the Fanal of Hope buyer.
For now, this remains one newly documented case.
But it arrives while Blizzard is already investigating another expensive unusable-cosmetic purchase.
That makes it worth watching.
Because premium cosmetic systems can be complicated.
Temper.
Polish.
Refine.
Upgrade.
Change colors.
Add finishers.
Fine.
But after 6,000 Eternal Orbs leave the account, the next step should probably not be:
Open a bug report.
Sources
Diablo Immortal Forums: 6000 Eternal Orbs Spent on Unusable Cosmetic
Diablo Immortal Forums: 4,500 Eternal Orbs Spent on Unusable Cosmetic
Blizzard Entertainment: A Gilded Dawn — Tong Shi's Renewal
