Two new reports on the official Diablo Immortal forums claim that players ran Elder Rifts with Legendary Crests and received no legendary gems afterward. One iOS bug report says a player used 10 Legendary Crests, killed the boss, and did not receive any gems. Another separate report claims two Elder Rift runs with 10 Legendary Crests each produced no gem chest and no gems.
That is not the kind of Rift surprise anyone wants
Legendary Crests are not background clutter. They are one of Diablo Immortal’s most sensitive resources because they sit right at the intersection of progression, builds, spending, and player trust. If someone burns 10 or 20 of them and walks away empty-handed, the reaction is not going to be mild curiosity. It is going to be “excuse me, where did my loot go?” but with more smoke coming out of the keyboard.
The first report says the player used the new legendary gem banner with Blood-Soaked Jade selected as the 50% drop option, but did not select any two-star gems. The second report also mentions an incomplete new gem selection, saying only the five-star option was selected and not the two-star selection.
The new gem selection may be part of the mystery
That repeated detail is the most interesting part. Both reports point toward the new gem selection/banner flow in some way, though that does not prove it caused the issue. It could be coincidence. It could be a weird edge case. It could be players bumping into unclear system behavior. Or it could be the sort of bug that makes everyone suddenly read every menu like it is a contract written by a demon accountant.
At the time of writing, this does not appear to be officially confirmed by Blizzard as a widespread issue. The threads are player-submitted bug reports, and one reply asks whether delayed rewards or mail delivery might explain the missing gems. In the 10-Crest thread, the original poster later says no mail arrived after almost two hours and that logging out, force closing, and relaunching did not fix it.
Immortal bugs feel worse when paid resources are involved
Diabloz recently covered a legendary gem upgrade glitch report where a player said materials vanished without progress. This new Crest issue sits in the same uncomfortable category: limited data, very high anxiety.
That is the problem with Diablo Immortal bug reports around gems and crests. Even if only a small number of players are affected, the subject matter is expensive enough that nobody shrugs it off. A missing cosmetic is annoying. A missing gem chest after Legendary Crests feels like the game reached into the reward machine and pulled out a receipt for pain.
Screenshot everything before running more Crests
Until Blizzard comments or more reports clarify the pattern, the boring advice is probably the best advice: if you are using the new gem selection flow, double-check every slot before running Legendary Crests. Screenshot your setup, your Crest count, and your reward history if you are worried.
This may turn out to be a narrow issue, a delayed delivery problem, or something tied to incomplete gem selection. But if players are spending Legendary Crests and reporting zero gems, Diablo Immortal has a problem worth watching very closely.
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