The report becomes more interesting because it is not the first complaint of its kind. Another player previously documented going through 600 additional wing pulls without unlocking a new color or material, after already spending heavily on the system. That older report eventually saw progress resume after another 15 attempts, suggesting the system may allow extremely long gaps between meaningful unlocks even when nothing is technically broken.
More Than 30 Rerolls Produced No New Unlocks
The new bug report was posted on September 1. The player says they rerolled their wings more than 30 times without unlocking anything new and argues that information shown by the interface appears to imply that another material should become available after roughly ten rerolls.
They contacted Blizzard Customer Support and say several support responses suggested something may have gone wrong, but that support could not directly resolve the issue. The player estimates that the unsuccessful attempts consumed more than 4,800 units of premium currency.
There is a terminology wrinkle here. The post refers to “pearls,” but Blizzard's official Wing Customization explanation says rerolls use Astral Plumes, with each Plume costing 160 Eternal Orbs. Thirty rerolls at that price equals 4,800 Orbs, so that appears to be the relevant premium-currency figure.
Blizzard Doesn't Actually Promise a New Material Every Ten Rolls
This is also where the report becomes less straightforward than a simple missing-reward bug. Blizzard's published description of the system does not state that every tenth reroll guarantees a completely new Wing Material. It says Color variations are available initially, VFX variations unlock after two restyles and Shape variations become available after nine restyles. Blizzard also says that committing more rolls gradually unlocks additional variations.
That is not quite the same thing as guaranteeing a brand-new material every ten attempts.
If the current in-game interface communicates something stronger, then the problem may be the wording rather than the underlying randomization. Either way, a premium cosmetic system where players are spending thousands of Orbs needs to make the distinction remarkably clear. “You have unlocked the ability for this thing to appear” and “you will receive this thing after ten rolls” are two very different sentences when every button press costs premium currency.
Another Player Previously Went 600 Pulls Without Progress
The concern also has some history. In April, another player reported making 600 additional Wing Customization pulls without receiving another color or material. They estimated those attempts represented another $1,250 spent on the system after an earlier 600 pulls.
Interestingly, that story did not end with confirmation of a bug. The player later updated the thread to say that after waiting and eventually continuing, new traits started appearing again roughly 15 pulls later. Their conclusion shifted toward frustration with the system's undisclosed progression and odds rather than certainty that it was technically broken.
That context matters. Two complaints do not prove that Diablo Immortal's Wing Customization system is malfunctioning, and neither Blizzard nor NetEase has confirmed a new bug affecting unlock rates. What they do demonstrate is how difficult the system can be for players to understand once long streaks of unsuccessful rerolls begin.
Diablo Immortal Keeps Expanding Its Wing Economy
The timing is particularly noticeable because Blizzard is still expanding the system. August introduced Frost, Mother of Pearl and Voidrealm materials while retiring several older Wing Materials from random refinement, something we covered when Diablo Immortal removed three materials from the active customization pool. The maximum Wing Score also increased to 10,200, giving dedicated players even more progression to chase.
It is part of a broader push toward increasingly elaborate premium cosmetics. We recently saw Diablo Immortal introduce a 4,500-Orb cosmetic dye unlock, while another player reported spending 4,500 Orbs on a cosmetic enhancement they could not initially use.
Randomness is one thing when the reward is another pair of yellow boots from a demon.
It becomes rather more important to explain the rules when each spin of the wheel costs 160 Eternal Orbs.
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