Thursday, 1 October 2026

Diablo Immortal Is Under EU Consumer Protection Scrutiny Over Virtual Currency and Game Design


Diablo Immortal has spent four years developing increasingly elaborate ways to separate demons from their limbs and players from their Eternal Orbs. Now some of those systems are receiving attention from European consumer authorities. The EU's Consumer Protection Cooperation Network has confirmed that it launched a coordinated action against Microsoft and Activision Blizzard earlier in 2026 covering both Diablo Immortal and Call of Duty Mobile.

This is not a fine, a court ruling or a declaration that Diablo Immortal has broken EU law. The process is still at the dialogue stage. But the list of practices being examined is broad enough to make this considerably more interesting than another argument about whether one cosmetic costs too much.

Virtual Currency Is Only Part of the Investigation

The CPC Network says its concerns include the use and sale of in-game virtual currencies, collection of consumer data, potentially addictive game design, preselected parental-control settings, direct exhortations to children, insufficient information before purchases and unilateral blocking of gaming accounts.

That is an unusually wide net. Diablo Immortal's economy has always relied heavily on virtual currencies, bundles and layered purchasing systems, but European authorities are not looking only at the price of Eternal Orbs. They are examining how players are presented with purchases, how vulnerable consumers are treated and whether the structure surrounding those transactions complies with EU consumer law.

The timing is particularly interesting because Diablo Immortal has just launched its large Spawn collaboration. As we covered in our look at the divide between the Spawn event's free content and premium cosmetics, much of the actual crossover is free while the full Crimson Cloak cosmetic sits inside a Phantom Market and Lil' Violator appears in a separate bundle.

That does not automatically make either system illegal.

It does make the broader discussion about how games communicate prices considerably less theoretical.

The EU Wants Virtual Currency Prices to Be Clearer

The CPC Network has already published broader principles for virtual currencies in games. Its position is that players should receive clear and transparent pricing information, including information that makes the real-world cost of digital content understandable before a purchase is made.

That sounds simple until you remember how many games place an intermediate currency between your credit card and the object you actually want. A skin does not cost €17. It costs 1,700 Shiny Demon Coins, which arrive in bundles of 1,250 or 2,600 because apparently arithmetic is now part of the endgame.

The EU's principles specifically warn against practices that obscure the cost of digital content or effectively force consumers to purchase more virtual currency than they need.

Diablo Immortal is hardly alone here. The CPC Network announced new coordinated actions against several other game companies on September 30, covering titles including Minecraft, Valorant, Clash of Clans and Candy Crush Saga. The wider message is therefore aimed at the industry rather than Diablo specifically.

Children and Addictive Design Are Also Part of the Conversation

The investigation becomes more serious once it moves beyond price presentation. The CPC Network's Diablo Immortal action also lists potentially addictive design and practices affecting children among its concerns.

European regulators have increasingly focused on systems that use urgency, repeated prompts, reward loops or other design techniques capable of influencing spending behaviour, particularly when younger players are involved. The EU's broader consumer policy work now treats those questions as part of digital fairness rather than simply leaving them to parental judgement.

Again, that does not mean the CPC Network has concluded Diablo Immortal deliberately exploits players. It means those systems are among the issues being discussed with Microsoft and Activision Blizzard.

Diablo Immortal Has Also Been Improving Its Less Commercial Systems

It would be equally misleading to reduce